Every practice has a few tasks that eat the front office: prior authorizations, intake paperwork, referral tracking, claim follow-up, reminders. We start by finding which ones cost you the most, then build the automation for those and maintain it. No off-the-shelf software to bend around your workflow.
Healthcare process automation replaces repetitive administrative work in a practice, such as prior authorizations, intake, referral tracking, claim follow-up and reminders, with automation that runs on your own workflow. RevUp Now AI doesn’t sell a fixed product. We learn where your bottlenecks are, build the automation that fits and maintain it for a flat monthly fee. Privacy and compliance requirements differ by practice and workflow, so they are scoped with you in the discovery call. Looking for prior authorization specifically? See our healthcare AI agents.
A lot of what a front office does is repetitive: the same forms, the same portals, the same follow-up calls. When that work backs up, patients wait, claims age and good staff burn out. The fix is rarely more software to learn. It is taking specific repeat tasks off people’s plates.
Maybe some of this sounds familiar:
Hours on portals and hold queues for every approval. More in prior authorization automation.
Forms re-keyed by hand and missing information chased by phone.
A referral sits in a queue and nobody knows its status.
Denials and unpaid claims worked whenever someone has time.
Every practice’s bottlenecks differ, so this is where we usually start, not a fixed menu.
Prior authorizations. Collecting what the payer needs, submitting it and tracking status, with exceptions sent to a named person.
Patient intake. Forms and information gathered up front, so staff stop re-keying and chasing missing details.
Referral tracking. Every referral has a status and an owner, and anything stuck is flagged.
Claims and denial follow-up. Aging claims and denials worked on a schedule instead of whenever someone has time.
Reminders and recalls. Appointment reminders and overdue-visit outreach, through the channels your patients have agreed to.
Reporting. A weekly view of what is stuck, instead of a spreadsheet someone builds by hand.
The automation handles administrative work and hands exceptions to your staff. Clinical decisions stay with your clinicians.
Software for healthcare tends to assume one way of working. Practices don’t work one way. They differ in EHR, payers, specialty and staffing. We build around the systems you already use and the way your team already works, so staff aren’t asked to learn a new tool.
You can start with one bottleneck, see whether it saves time, then add the next. Privacy requirements and any agreements needed are scoped in the discovery call, before anything is built. Here’s how setup works, and our healthcare AI agents cover prior authorization in detail.
Here is an example of how one engagement can run. Your details will differ.
A practice manager says the front office spends most of the day on referral paperwork and chasing missing information.
Discover. One call to understand where the hours go and which step causes the most rework.
Map. We follow a single referral from start to finish, noting every handoff, portal and phone call.
Build. We automate the repeat steps: asking for what is missing, tracking status and flagging anything stuck. Exceptions go to a named person.
Hand off. Staff see a clean status list instead of a pile of faxes and sticky notes.
Adjust. After a month we review what it saved and what needs fixing, then pick the next bottleneck.
| Doing it by hand | Packaged software | RevUp Now AI | |
|---|---|---|---|
| Starts with | Whatever is loudest | A demo of features | Your bottlenecks |
| Fits your workflow | Yes, but slowly | You adapt to it | Built around it |
| Who builds it | Your staff | You configure it | We do |
| Who maintains it | You | The vendor, as a generic product | We do, month to month |
| How it is billed | Staff hours | Often per seat or per module | Flat build fee, flat monthly fee |
Software varies widely. The comparison above describes the typical packaged product.
Ask every provider the same questions:
A flat build fee for the automation and a flat monthly fee to run and maintain it. No per-task or per-claim billing, so a busier month doesn’t produce a bigger bill. Month to month, usually live in about 30 days for a first workflow. Here’s how setup works.
We usually start with one bottleneck, then expand. See our healthcare AI agents for prior authorization.
No pitch deck. We’ll talk through how work moves through your practice today and tell you straight whether automation would help.
