Personal injury leads are expensive, and most of them call more than one firm. Our legal intake service answers every call 24/7, asks your screening questions and books qualified callers for a consult. Then it follows up with the ones who don’t sign right away, so the leads you pay for don’t leak.
A legal intake service answers calls from potential clients for a law firm, collects the facts of the case, and decides what happens next. Many firms, for example, use a call center that takes a message. RevUp Now AI answers every call 24/7 using your intake questions (accident type, date, injuries, treatment, insurance, whether they already have a lawyer), books qualified callers for a consult, routes urgent matters to your team, and follows up with leads who haven’t signed. It works as an AI receptionist for law firms, billed as a flat monthly fee. For law firms of any practice area, see our law firm answering service.
Someone who was just in an accident usually calls several firms. The one that answers, sounds competent and books a time tends to sign them. A voicemail at 11pm, on the other hand, is often a case that goes somewhere else. We wrote about this in personal injury intake automation.
Follow-up also has to fit your ethics rules. Most state bars base theirs on the ABA Model Rules of Professional Conduct, so we go over your state’s rules with you before any follow-up goes out.
After the case is signed, however, the work that slows things down is usually paperwork. Maybe you’ve run into some of this:
Chasing providers for records and bills, one fax and phone call at a time.
Clients calling to ask what’s happening with their case, taking time from the team.
Leads that were never called back because intake got busy.
Photos, police reports and insurance details that arrive in pieces.
| Voicemail | Answering service or call center | RevUp Now AI | |
|---|---|---|---|
| Answers 24/7 | No | Yes | Yes |
| Uses your screening questions | No | A basic script | Yes, your full intake |
| Books the consult | No | Sometimes | Yes, on the attorney’s calendar |
| Follows up with unsigned leads | No | No | Yes |
| How it’s billed | Free | Usually per minute or per call | Flat monthly fee |
Intake services vary. This compares the typical message-taking model.
A flat build fee and a flat monthly fee to run and maintain it. No per-minute billing, month to month, usually live in about 30 days. Here’s how setup works.
We usually start with intake, then take on the next bottleneck. See how we work with personal injury firms.
No pitch deck. First, we’ll look at how your team handles intake calls today and tell you honestly whether this would help.
